Operations Management Business Plan

Operations Management Business Plan The Operation Management plays a major role in the organization. Operations management (OM) is the business action that plans, organizes, coordinates, and controls the assets bare to aftermath a companys appurtenance and services. Operations management is an administrative function. For example restaurant has different functions include purchasing, receiving, controlling, and requisition of raw material. Operations management deals with the architecture and administration of products, processes, and casework and accumulation chains. It considers the acquisition, development, and appliance of assets that firms charge to bear the appurtenances and casework their audience want. As the name suggests, the job of an operations manager in any alignment is to architecture and administer the activities in such a way, that the plan abundance of the advisers goes up as able-bodied as best appliance of the concrete assets of the alignment can be achieved. It is one of the capital responsibilities of an operations manager. One of the responsibilities of an operations Manager is to accommodate the advisers of the alignment with an able alive ambiance area adroitness can advance and aggregation spirit can develop the process. In my country Hotel is a major private sector what I observed. So I will discuss about the problems and challenges that are faced by the hotel industry. The main aim of the hotel industry is giving accommodation and food for the customers. There are different types of hotels depend upon the services provided to the customers. For example apartment hotel, commercial hotels, economy hotels, resorts, residential villas, etc. The Hotel industry is one of the most important industries for the country growth. The hotel industry is a complete industry apparent from acute competition. Market allotment increases about comes at a competitors expense. Industry-wide, a lot of advance occurs in the international, rather than the domestic, arena. Employees, customers, competitors, government, suppliers, are the main for the hotel business to grow and getting profits. The Taj Hotel The Indian Hotels Company Limited (IHCL) and its subsidiaries are collectively known as Taj Hotels Resorts and Palaces and is recognized as one of Asias largest and finest hotel company. Incorporated by the founder of the Tata Group, Mr. Jamsetji N. Tata, the company opened its first property. Taj Hotels Resorts and Palaces comprises 93 hotels in 55 locations across India with an additional 16 international hotels in the Maldives, Malaysia, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East. Literature Review/ Situation Analysis Operational management is regularly changing the new challenges for organization in the world. In the present century technology plays a very important role in the growth of every company. The world is shrinking because of technology, and the efficiency of all industries in the world has increased because of technology. In the same way the operation management is also developing with the advancement in technology. The direct result of this is the companies development, growth and increasing profits Operations Management has been recognized as an important agency in a countrys bread-and-butter growth. Operations Management was identified, as account area became added prominence. Rapid changes in technology have an Irish abundant opportunities and challenges, Rapid changes in technology have Irish abundant opportunities and challenges, which accept resulted in the accessory of manufacturing capabilities through new materials, facilities, techniques and procedures. Hence, managing an account arrangement has become an above claiming in the all-around aggressive environment. Operations management has been a key aspect in the advance and abundance in business around the world. In the Hotel scenario compare with operation management is goods in the terms of services like food, accommodation, like inputs to the customers and the outputs getting revenue to the hotel through customer paid money for the services received by the company. The Taj hotel is becomes one of the major 5 star category hotels in the world now. Generally the Taj hotel have different departments are present every where in the world. There are mainly two types of departments are exists in the hotel as follows Operational Department Administration Department These two department have again some branch departments are present as follows Operational Departments Food and Beverage Service Department Food and Beverage kitchen Department Housekeeping Department Front Office Department Administration Department Human Resource Department Security department Engineering and Maintenance department Sales and Marketing department Cost control department Provision department Finance and account department Food and Beverage Kitchen Department Kitchen is major department in the kitchen. In this department food will be cooked and maintained in hygiene way and will be served to the guest in the restaurant. In the Taj hotel kitchen they follow specific rules in the kitchen, the have different operation has to perform as it follows Get permission to use the kitchen. Wash your hands easily with soap and baptize afore starting your kitchen preparations. Continually ablution easily as bare like affecting the debris can or acrimonious up items from the floor. Re-read the cooking method several times. Accept all of the all-important ingredients. Put them out on the counter. Wash vegetables afore affable it. use the altered colors ample to anticipate aliment poisoning use apple-pie surfaces dont apprehend in the food dont accumulate meat so continued out of the freezer accumulate your accessories clean Get out all of the accessories like pans and barometer cups. Use oven pot holders if demography aliment in and out of the oven. Clean as you go along. Do NOT leave pots on the stove afterwards you are done application them. According to the designation cooks do their Operations in the kitchen. as follows Executive Chef: Executive chef is the person is responsible for the total actives in the kitchen. In ample operations, Executive Chef may accomplish authoritative duties alone and administer an amount of chefs. In operation, the Executive Chef or chef may both accomplish authoritative and assembly duties. in the kitchen (planning, conducting, training, hiring/firing).Responsible for Planning Menus (with restaurant mgr). Responsible for Recipe standardization, Has Knowledge and acquaintance in International and bounded cuisine. Sous chef: He is responsible for in the kitchen functions after executive chef. He will take care of the menu planning and briefing in the kitchen. Chef de partie: He is the in charge in the cooking in the staff food and head of the department. He will do roaster of the staff and records of food. Food and Beverage service Department This is sister department for the kitchen department. This department is having responsible room service, banquets, restaurants, lounges and pubs in the hotel. This department main aim is service food and beverages to guest in the hotel. Food is done in the kitchen and beverages made in the bar. They are different types of restaurants are present in the hotel like service restaurants, Fine dining restaurants, specialty restaurants, Food and beverage Manger: He is the in charge of all operations are held in the restaurant. He will do supervise of all the staff grooming, menu planning, The major Opeartion doing in the food and beverage service The major operation is serving the food and beverage in the restaurant or room service to the guest in the hotel. Making the cocktails and mock tails in front of the guest. Arrange the tables for the breakfast, lunch, and dinner. Making arrangements for the buffet service Communicate and co ordinate with the guest about food and beverages. Take feedback from the guest about food. Housekeeping Department This is backbone for the hotel industry. This is also one of the important departments in the hotel. The Main aim of the department is to keep the hotel premises and rooms in the hotel cleanly. The Major duty for the housekeeping staff is to clean the total areas in the hotel, rooms, staff areas, lockers in the kitchen. Beside that they are responsible for the decorating with the flowers in the rooms in the hotel. The major Operations are present in the housekeeping department as follows Guest Rooms: housekeeping department has to check the guest room before and after guest arrival and departure. Before the guest comes in the hotel they have to clean the room and keep all the amenities in the room and check all the fixtures are working properly or not. Once guest left the hotel they have to clean again room and any leftover by the guest they have to submit in the front office department in the hotel. Public areas: This public area includes lobby, Gym, lockers of staff, kids club etc. the public areas should clean regular basis in the hotel. Linen and laundry: This is place where all the clothes will be cleaned and given to the guest and staff of the hotel as well. So this place is the main for the hotel to keep it clean and fresh. Front Office Department This is the sister department for the housekeeping department. This department called public face department because once guest comes to the hotel he will see only front office people in the hotel. This department is centre of hotel functions. They have different operations has to perform in the hotel like guest receiving, welcoming, send guest in to room and explain the facilities in the room available in the hotel. Different Front Office people have to perform different operations doing in the hotel is as follows Executive Front office Manger: He is responsible person for the operation happening in the Front office department. He will prepare the duty roaster for the staff in the department. Prepare the records and reports of the guest. Reception: This department will provide the information about hotel and different departments in the hotel. They will attend the calls from the guest and answer and advise them in the corrective manner. Bell service: He is the responsible for the guest luggage. He will escort the guest till the room and explain the facilities present in the room. He will full details of the safety and security plans also. Concierge: she is the accountable person for the guest complaints. She will suggest the solution for guest problems. She will advise the guest for the about services in the hotel means about arrange Transportation, Plan for outing, reservation for the table in the restaurant. Night Auditor: He is the most important back office person in the hotel. He will prepare records of guest accounts and review the revenue of the hotel regularly in the month basis. All operations aftermath articles and casework by alteration inputs into outputs application an input-transformation-output process. Put simply, operations are processes that yield in a set of ascribe assets which are used to transform something, or are adapted themselves, into outputs of articles and services. And although all operations accommodate to this accepted input-transformation-output model, they alter in the attributes of their speci ¬Ã‚ c inputs and outputs. Outputs INPUTS Transformation In the same way The Taj Hotel has also do the same process like Input-transformation-output. In the hotel industry various departments are present include food and beverage department, housekeeping, front office etc. The Taj hotel also has some of the Challenges and problems facing are as follows The different the Taj hotel has facing different challenges and problems during in the hotel. Materials: This is one of the major inputs for the hotel industry for every department. The Taj hotel also facing with supply of materials from suppliers. In the positive way In the Food and beverage department as in the kitchen department inputs like raw material means vegetable then they transform into the food. It is going to be served to the guest. If the guest likes the food he will have another order and automatically revenue increases. Information In The Taj hotel some times they are facing about information about guest as well as employees. And they dont have proper information other hotels revenue and occupancy. Front office staff has information about all the departments in the hotel and services available in the hotel. So Front office people can easily guide the guest in good manner. The guest also will feel happy to come again. The hotel will get reputed guest regularly. The hotel will get nice name as well. Customers: The Taj Hotel people say CUSTOMER IS GOD. So for this situation hotel does not have any difficulty about guest because they have reputed guest. In these manner customers has to satisfy by the hotel staff through services. Once the customer pleased with the staff then customers will advise to their friends to come to the hotel. So customer also one of the best for the hotel to improve the growth and revenue of the hotel. Facilities: The Taj Hotel provides several facilities for the customers and staff also. But some of the staff in the hotel feeling uncomfortable with the hotel facelifts. These facilities may vary from hotel to hotel. Generally The Taj hotel facilities include swimming pool, gym, kids club, Wi-Fi, pick up and drop, good ambience etc. The hotel revenue is depending upon the facilities given by the hotel to the customers. Staff: In the Taj hotel staff is very experience and more innovative people. And almost all the staff has staying since to many years in the Taj itself. All the operation is done by the hotel staff in the hotel. Every person has their own duties and responsibilities. Everyone has to coordinate and communicate each other for smooth running of the hotel business. Trained Staff will work efficiently to get the goals completed in the organization. Coordination This is major function followed in the Taj hotels. Some times there are not appropriate coordination between branches. In the hotel premises they follow exact coordination for get task done. This is also very important for the hotel to achieve desired goals in the hotel. Coordination is the act of organizing, authoritative altered humans or things plan calm for an ambition or aftereffect to accomplish adapted goals in an organization. Coordination is an authoritative action in which altered activities of the business are appropriately adapted and interlinked. In the hotel every coordination in need for employee to employee to get the task done. And also co ordination require between departments to departments also for the hotel. Communication Communication is plays vital role in the business. The Taj hotel has very good communication between employees as well departments. So thats way they become top most hotels in the world. In every department in the hotel must work with proper communication between employees and departments as well. Every operation or work needs corrective communication. The advice action is complete already the receiver has accepted the bulletin of the sender. Thus advice cans action beyond all-inclusive distances in time and space. Housekeeping Engineering and Maintenance Purchasing and cost control Finance and accounting Sales and Marketing Human Resource Front office and GRE Food and Beverage Operations Function Results and Analysis The Taj Hotel operations manager is amenable over the all-embracing circadian operations in a Hotel. The operations manager is ultimately the one amenable for authoritative abiding that aggregate in the hotel runs smoothly, that the The Taj Hotel is in acceptable adjustment and that the hotel is authoritative a profit. Some of the departments that a Hotel Operations Manager oversees cover the foreground desk, housekeeping, animal resources, and aliment service. The The Taj Hotel Operations Manager is as well in allegation of authoritative abiding that the guests accept a absolute acquaintance and will wish to break again. Part of this includes ambidextrous with guests alone including any complaints that arise The The Taj Hotel Operations Manager position is altered from added OM fields because it deals accurately with aspects in a hotel. This agency that the position can as well crossover into chump account and as well resources. Along with defective the authoritative and authoritative abilities archetypal of OM jobs, a Hotel Operations Manager will as well charge to be acceptable at ambidextrous with humans and a abundant communication. The Taj Hotel operations Manager Controls all the departments such as aliment production, aliment beverages, housekeeping, foreground appointment again alone one operations Manager could be appointed. Operations Manager is the one who handles in-charge all operation of the company. He is amenable of mission eyes of the company. His duties are to accredit who can handle the accomplishing of the assignment the arrangement of the operations to the subordinates. Overlooks the operations guides the arrangement in administration the assembly deliveries. The Taj Hotel Operations Managers are personalities who adore alive with people. They accept to adore affair the assorted guests and accouterment for their generally assorted needs. They accept to as well accept personality characteristics including the adeptness to adapt abounding altered operations, assay budgets, break problems and multitask. The The Taj Hotel operations Manager is amenable for authoritative abiding the hotel is authoritative money and alive aural its allotted budget. The operations Manager will generally be the one to accomplish the alarm on authoritative aliment and will sometimes accomplish added decisions that advice access the advantage of the hotel as a whole.The Taj Hotel operations managers are amenable for authoritative abiding hotel guests accept the best acquaintance accessible during their break in the hotel so that they may in about-face adjudge to book addition break at the hotel. The Taj Hotel operations managers will accomplish decisions that they anticipate will advance the all-embracing acquaintance for guests, including hotel adornment and staffing. Although all operations processes are agnate in that they all transform inputs, they do alter in an amount of ways. They are Volume Variety Variation Visibility Volume The volume has altered implications whether it is in a top or low. In the low levels of volume, the companys operations accept specific characteristics such as accepting low alliteration in the accustomed procedures, anniversary agents affiliate performs added than one job in added words they are multifunctional, beneath approach and top assemblage costs. In the top levels of volume, the companys operations accept its own specific characteristics such accepting top repeatability in the accustomed procedures, there will be specialization, systemization, added basic accelerated and low assemblage costs. It also important for the business. Variety The variety function has its own association as able-bodied whether it is top or low. In the top ancillary of the calibration there will be added adaptability in the procedure, complex, the aggregation will accomplish abiding to needs and of advance the assemblage amount will be high. If the aggregation is in the low ancillary of the calibration the procedures will be able-bodied defined, there will be routine, standardization, and of advance low assemblage cost. Variation The variation in appeal has abounding implications that can be apparent from the companys characteristics. If the aggregation is in the top levels of appeal aberration again it has alteration capacity, apprehension for what the chump ability demand, flexibility, in blow with appeal and top assemblage cost. While in the added ancillary of the scale, the aggregation would accept an abiding and anticipated demand, routine, top appliance of assets and low assemblage cost. Visibility The visibility function which is the clue his or her adjustment through its altered stages has its implications whether it is top or low. If it is top the barter accept abbreviate cat-and-mouse tolerance, achievement absolute by chump perception, chump acquaintance abilities are bare and actual important and the accept array is absolutely high. And if it is low, the time lag amid assembly and consumption, there will be standardization, the chump acquaintance abilities will not be actual important or needed, the aggregation accept to accept a top agents appliance and centralization. A The Taj Hotel operations Manager is amenable for ambidextrous with any complaints guests may accept about their break in the hotel. The operations Manager will allege with guests about issues they may accept and plan with them against the best resolution to the both eration for both parties. Operations management leads the way for the organizations to accomplish its goals with minimum effort. The role of operations management is to transform a companys inputs into the  ¬Ã‚ nished appurtenances or services. Inputs cover assets (such as workers and managers), accessories and processes as able-bodied as materials, technology, and information. Outputs are the appurtenances and casework an aggregation produces. The set of communal administration activities, which are complex in accomplishment assertive products, is alleged as assembly management. If the aforementioned abstraction is continued to casework management, then the agnate set of administration activities is alleged as operations management .Another above cold of operating systems is to advance assets for the accomplishment of customer wants effectively. Inefficient use of assets or bare chump service leads to bartering abortion of an operating system. Operations management is anxious about with the utilization of resources, i.e. obtaining maximum aftereffect from assets or minimizing their loss, beneath utilization of waste. The admeasurements of the utilization of the resources abeyant ability are bidding in agreement of the admeasurements of available time acclimated or occupied, amplitude utilization, levels of activity, etc. Each admeasurements indicates the admeasurements to which the ambient or accommodation of such assets is utilized. This is referred as the cold of resource utilization In all of operations managements absolute and aberrant activities there is a charge to acquaint both with centralized agents and with alien customers, suppliers and the broader community. How abundant of a branch managers time is spent on altered activities, and how the accent of anniversary is changing. Consulting and communicating with operations agents acutely takes up an ample bulk of these operation managers time to ensure that the concrete and the assets of the alignment are able to aftermath the appropriate superior and bulk of appurtenances and casework at the appropriate time and cost, so that chump expectations and requirements can be met. Leadership and administration of assets and humans active is cardinal to the role of an operations manager, which as well involves advancing the affairs budgets, managing the programs, authoritative the employees plan and assuredly evaluating the agent performance. The Operational Manager needs to accept the achievement requirements of the process. The operational Manager is amenable to advise action operators how to accomplish the processes. The operational Manager is amenable to actualize advance accomplishments to abide the achievement. The Operational Manager needs to accept the achievement requirements of the process. The operational Manager is amenable to advise action operators how to accomplish the processes. The operational Manager is amenable to actualize advance accomplishments to abide the achievement issues that are particular during their assay of the action and Action Operator achievement data. The hotel operations Manager works anon with staff, affective them to do the best job accessible and accommodate abundant account to hotel guests. A The Taj Hotel operations Manager will as well generally authority training sessions with agents to advice them become acquainted with hotel behavior and actuate them to advice the hotel succeed. The Taj Hotel operations managers are not appropriate to accept any specific educational or acquaintance background. Most beyond The Taj Hotels will appoint managers with several years acquaintance alive in the hotel industry. Preference for jobs is about accustomed to those who accept a amount in accommodation administration or a affidavit in hospitality. Conclusion and References To sum it up all it is clearly says that the Operational Management is plays very important role in the every business in the world. Operational manager is main key for entire business operations. He is the person The Taj hotel is run by the operational departments. These operational departments are only main source of the revenue of the hotel. In every department has different functions has to perform. So the manager played a vital role in the operation in the hotel industry. The Manager wills responsibility for the entire operation done in the hotel. He is the person control and manage all operations performed in the hotel. They follow every same operation in every hotel in all over the world. With help of operation Management the Taj hotel make easy their operations in the business.

Person-centred care Essay

1.1Describe person centred approaches. The term ‘person-centred care’ does exactly what it says – it essentially places the person at the heart of everything that the care worker and the care setting do. The individual’s needs and emotions are the focal point, and any difficulties are resolved in the interest of the person with dementia (rather than attempting to change the behaviour of the individual). It places the person at the centre of all – thinking, discussions, processes and procedures. The person- centred approach also sees the interactions between the person and different elements within their support systems as being of paramount importance, and therefore places emphasis on supporting the system that supports the person i.e. the family and friends, and other professionals. Person centred approach seeks to view the person with dementia as a whole and considers how the person is influenced by factors beyond the physical changes in their brain. 1.2 Explain why person-centred values must influence all aspects of social care work Person-centered values must influence all aspects of health and social care work. The Human Rights Act 1998 makes it a law that health and social care should be based on person-centered values. 1.3 Explain how person-centred values should influence all aspects of social care work If person-centered values become guidelines for health and social care practices. It will definitely help to provide anti-discriminatory practices and help to promote and support individual’s rights to equal opportunities, dignity, independence, choice and safety 2.1Explain how finding out the history, preferences, wishes and needs of an individual contributes to their care plan. Finding out the history, preferences, wishes and needs of a customer, when writing their care plan, ensures: Needs and wishes of the customers are met in their daily routine The Care worker has a factual reference point with which to encourage conversation with the customer Helps the Care worker to understand the customer and therefore have empathy which will result in a high level of care 2.2Describe ways to put person centred values into practice in a complex or sensitive situation. I have a customer who is blind; he lives in the house with his wife. He has 4 children, when we started their care, 3 of his children did not speak to him. The one daughter and their grand daughter took care of shopping (online) amongst other things. His wife went into hospital and the children blame him (never explaining to the care provider how or why this was the case) As the care worker for the customer I naturally have the gentleman’s needs first and foremost. Whilst I was on one of my visits to the customer (this day was usually to receive the online shop and put away amongst other things), I rang my manager as the delivery had not come and time was running out before I went to my next customer. I requested that they ring the family member and was informed that there would be no delivery as the customer had stated that he did not want any more deliveries. When I spoke with the customer he was not aware of this and asked me what he should do. I spoke with my office and asked if it was ok for me to do his shop as I knew what foods he liked, where he liked his shop to be done and also the fact that he trusted me to do this for him as I was his regular carer. The customer was happy for me to do this and I was able to calm him down talking about things that I knew were of interest to him. 2.3Evaluate the use of care plans in applying person centred values I believe that care plans are essential in applying person centred values as when dealing with a customer you must have a thorough medical history so you  can deal with their needs effectively and also deal with the medical services GP/Paramedics. A full history on the background of the customer is also important, knowing what work they have done, what are their hobbies and interests, family members that they may have and how they may help them in their lives, as it is a conversation point and shows that you are interested in the customer and their lives. Knowing your customer gives you an understanding and an empathy with them. 2.4Explain the importance of monitoring an individual’s changing needs or preferences. It is very important to monitor and record a customers changing needs or preferences as it will help to make the customer more comfortable and happy that their requests are being heard and acted upon. It is also important because it will let other carers about any changes and if the customer is acting unusual or saying things that do not seem quiet right the this may be due to the fact that they have a UTI or be unwell in some way. 3.1Describe factors that influence the capacity of an individual to express consent It is crucial for a care worker to be aware and take the matter carefully, because the capability to make decisions among individuals are different. It may look quiet simple o think that people with mental impairment, physical illness or people who have got language barriers, may have a lack of capabilities to express agreement. A care worker will understand how to work sensitively with customers individually and design goals to achieve a successful outcome. The mental capacity act states that every adult has the right to make their own decisions. It must be assumed that they have the capacity to do so, unless it has been proven otherwise. It also states people should be supported in making their own decisions. 3.2Explain how to establish consent for an activity or action. Consent for an activity or action must done in writing and signed by the  customer/family member or a person acting on the customers behalf. 3.3Explain what steps to take if consent cannot be readily established. Consent (permission) must be given before care can be given to a person. To even touch a person when forbidden, can be considered assault. If there is nobody available when an intoxicated, unconscious or impaired customer requires care, then consent is â€Å"implied,† as there is nobody to give that consent. It is assumed that consent would be given by family or that person, if they were able to communicate that. 4.1Explain the principles of active participation Active participation is a partnership between a customer and the care workers whom support them; it is designed around the customers, letting them choose to live their life as independently as possible 4.2Explain how the holistic needs of an individual can be addressed by active participation. Holistic means whole so by a customer being involved in active participation it will treat the customer as a whole. Active participation is will enhance the customers life both mentally and physically. They will benefit by being stimulated by the interaction of others and the activity. 4.3Explain how to work with an individual and others to agree how active participation will be implemented. Firstly you must determine the best way to communicate with the customer you must then determine what activity would be of interest to the customer Contact the relevant professional and arrange a meeting to see how they may actively participate in the activity. A taster session may be given to confirm that the customer is happy to continue. Once the customer is happy with the activity then arrangements for the activity can be confirmed. 4.4Explain how to promote the understanding and use of active participation. Discussion and encouragement with the customer Providing useful information and choice. Using friends and family to encourage Using appropriate activity Pier group encouragement Highlight the benefits of the different activities 5.1Describe different approaches to support an individual to make informed choices. How you support an individual to make informed choices depends predominantly on the customer’s abilities or inabilities. The main support you can give them is information so they can make an informed choice and once they have that information then they are able to make that decision. If a customer is unable to speak then you can give them visual options so they can show you what interest them and what they would like to do. You can also refer to the care plan for extra information on how to best support your customer with their choices. Some customers may have problems with the memory, therefore discussing their choices and writing them down so they have a reference point. 5.2Describe how to support an individual to question or challenge decisions concerning them that they are made by others. I believe that giving customers the information they need is vital. You can support them by :- Offering to attend any meeting they may have to offer moral support Finding out the information which they may need. Speaking on the customers behalf (if they are not able to speak) Making written notes for customers so they have the information they need in front of them. 5.3Explain the consequences of allowing the personal views of others to influence an individual’s choices If you allow the personal views of others to influence a customers choice then you may find that:- The customer will not have an interest the choices being made May become insular and feel undervalued as their opinion was not taken into consideration. It may spoil the relationship between the customer and carer. Explain the links between identity, self image and self esteem Just because someone is older/ill it does not mean that they cannot keep their own identity. When looking after a customer in their own home you are trying as a carer to help the person maintain as normal and unchanged life as possible. Helping them to remain as independent as possible. 6.1 Explain the links between identity, self image and self esteem The links between identity, self image and self esteem I believe are as follows:- Identity is knowing who you are and what you what identifies you as THE person you are – with that comes self image which again identifies you as THE person who dresses the way you do, wears your hair the way you do etc, with keeping that same identiy and same self image it contributes how you feel about yourself and/or your self esteem. If you are able to keep all of the above in place for a customer then it will benefit them greatly in their day to day life and in any recovery. 6.2Explain factors that contribute to the well-being of an individual Factors which contribute to the well-being of a customer may be as follows:- Familiar Surroundings – living in their own homes and surrounded by their possession People contact – daily contact with people especially family members and friends Good Care Plans – an indepth care plan can give the care worker the knowledge on how to look after the customer to a high standard 6.3 Explain the importance of supporting an individual in a way that promotes their sense of identity, self image and self esteem To enable a customer to live independently in their own home, giving them a sense of identity, self image and self esteem can I believe help in the physical recover of a customer. If they have dementia then it is vital that they keep the identity as familiarity is very important, to make them feel more at ease with what is a very confusing and sometimes upsetting time. 6.4Describe ways to contribute to an environment that promotes well-being In order to contribute in a positive way, you must firstly know what makes the individual tick Surround the customer with familiar possessions, environment and family and friends. Give the customers the information that they need to feel confident. Enable them to feel confident to question things that make them feel safer 7.1 Compare different uses of risk assessment in adult social care settings There are various uses for doing risk assessments in an adult social care setting Accident Prevention: – carrying out work directions to ensure the safety of the customer and others Prevention of injury to individuals:- Ensuring the correct handling of customers so injury does not happen Prevention of injury to workers and other professional individuals: – Again ensuring the correct handling of customers so the care worker or other professionals are not going to put themselves at risk of injury. Description of procedures or steps:- Ensuring that everything in the written to an exacting standard so other care workers will know the correct steps to ensure the safety of the customer and the care worker. To meet Legal requirements – Rightly so there are rules/regulations and guidelines put into place to protect the customers, care workers and other professionals. These are again done, to protect all concerned. 7.2Explain how risk-taking assessments relate to rights and responsibilities. There are guidelines to follow when doing a risk assessment which are put into place for reasons mainly relating to:- Legal requirement Prevention of danger and harm Clear guidance and instructions. All these are once again for the benefit of customers/care workers and other professionals. 7.3Explain how risk-taking relate to rights and responsibilities. We all need to take some risks in order to have as full a life as possible. Customers have the right to choose the risks they want to take but have the responsibility not to put others in danger. You have a responsibility to support their choices whilst keeping them as safe as possible. 7.4Explain why risk assessments need to be regularly revised Risk Assessments need to be regularly revisited as circumstances change i.e. condition of the customer and that of their surroundings. 7.5 Explain the importance of using agreed risk assessment processes to support choice Using agreed risk assessment processes to support choice are essential as this supports the safety and well being of the customer and that of the care worker and other professionals who come in contact with the customer and their property. It is essential to discuss the risk assessment with the customers as they are the people best placed to make a contribution.

Fairy Tales Final Exam Short Answers Essay

1. The Idea of Naming Unique names and titles contribute greatly to the success of fairytales. In classic fairytales, readers identify the protagonist as an icon, rather than a requisite to push the plot. Timeless â€Å"appellations,† such as â€Å"Cinderella,† â€Å"The Little Red Ridinghood,† â€Å"Snow White,† â€Å"Blue Beard,† etc. inheritably connect to public impression. Nowadays, every name has a story behind it, and the name itself is a story. In general, classical fairytale names feature descriptive adjectives, especially colors, which directly refer to the protagonist’s physical characteristic. As a result, names sound both natural and indigenous that readers can easily remember. Thanks to the widely recognized popularity, these vivid appellations now become universal symbols. For example, â€Å"Snow White† denotes unsurpassable beauty rather than a beautiful child â€Å"as white as snow.† In addition, â€Å"Cinderella† literally addresses to a maiden who works all day long in â€Å"cinder,† while nowadays the appellation represents any girl who successfully achieves materialistic progress through marriage, such as Princess Kate. Furthermore, these lively descriptive dictions greatly impact fashion and entertainment industry nowadays; Recently, Christian Louboutin, the famous shoe designer known for his trademark red soles, announced his latest challenge: to design a pair of modern glass slippers since woman has been longing for centuries to find a perfect fit. Names in classic fairytales serve more than a reference to the character, but an idol to carry the timeless stories forward. However, compared to the straightforward names in classics, modern fairytale names feature simplicity and artificial symbolization. For more recent days, fairytale writers tend to simplify the names but focus more on the storylines themselves. Hans Christian Anderson, the celebrated fairytales authors in 19th century, emphasizes on the character’s identity such as â€Å"the little Mermaid, † â€Å"The little match girl,† â€Å"Princess on the peas† instead of detailed physical descriptions. Another 19th century writer, Oscar Wilde also adopts straightforward appellations such as â€Å"the Giant,† â€Å"The happy prince† that inevitably weaken the visual impact on readers. However, the simplicity contributes greatly to the story telling itself, since readers now pay more attention to the plot. People memorize the happy princess as a selfless donor rather than a beautiful, grandeur statue. Also, the â€Å"little match girl† from Anderson wins worldwide sympathy not for the fact she sells matches, but for the suffering. Thus, during the 19th to 20th century, fairytale names move toward simplification and frankness. Furthermore, in contemporary works such as Judy Budnitz’s Flying Leap and Donald Barthelme’s Snow White, writers either artificially embody names with symbolization, or utilize names as agent numbers. For example, in Judy Budnitz’s Hershel, readers intuitively connect the protagonist Hershel, who sells baby as a product through baking them in the oven, to the Hershey chocolate factory. What would happen if technologies allow human to reproduce as baking chocolates? On the other hand, names do not necessarily convey any information of the character. Barthelme assigns random names to the seven dwarfs such as Kevin, Edward, Huburt, etc. in Snow White that carry few significant annotations but effectively smooth the story telling. Thus, in modern days, authors add an artificial flavor to fairytale names that either designed for clarification purposes or for intentional symbolization. As a result, the impact of names gradually deceases from classics to modern works, since modern writers tend to focus more on the ideas rather than to establish a universally recognized icon. 5. Fairytale Family Tree Although most fairytales initially contain violence, cruelty, and sexual descriptions, modern readers intuitively associate fairytales with a perfect heaven-like world. Why? Throughout the past three hundred years, writers, producers, and scholars gradually collaborate to not only remove the dark side of fairytales, but also invest heavily on comic elements to win popularity. As a result, from traditional Perrault to innovative Shrek, modern fairytale reinterpretations celebrate laughter, humor, and optimism to a dramatic extent. As the first person to mark fairytales as a new genre, Perrault maintains most of the violence, sexual inference, and tragic endings in Tale of Mother Goose. However, he attempts to draw a moral lesson from each story, especially those with a sad ending. As a result, these comments provide valuable relief to readers. For example, in Little Red Ridinghood, Perrault warns children against the danger of â€Å"talking to strangers.† Thanks to the warning, children would fear less of the unpredictable death− swallowed by a wolf, but behave cautiously in real life. Obviously, although pessimistic elements inevitably accompany some fairytales, storytellers endeavor to restore the belief of ultimate truth, happiness, and beauty in the end. Following Perrault’s trend, Grimm Brothers deliberately minimizes the number of gloomy fairytale endings. Despite the remaining violence, almost all the princes and princesses symbolically â€Å"live happily ever after.† Since Grimm brothers target children as the major readers, they offer immediate satisfaction to intensify the optimism−originated from Perrault’s moral lessons. As a result, in Grimm Brother’s version, little red ridinghood successfully rescues her grandma as well as defeats the wolf through the hunter’s assistance. Along with Grimm Brother’s efforts, modern movie productions, especially the Walt Disney productions, further strengthen the delightful side in fairytales that elevate the genre as a symbolization of the ideal world. Thanks to the overwhelming influence of Disney productions, fairytales win the favor of children and parents from all walks of life. In addition to the ultimate happy ending, Disney eliminates most of the bloody scenes in movies. For example, in Snow White and the Seven Dwarfs, the evil queen falls off the cliff instead of dancing until death on iron slippers. Thanks to Disney’s emphasis on the bright side, most antagonists receive reduced punishments. Moreover, Disney introduces music, funny appellations, and humanlike animal figures to promote the comical atmosphere. For the first time, producers assign distinguishable names, such as â€Å"Sleepy,† â€Å"Happy,† to the seven dwarfs in the Snow White movie. As a result, Disney movies root deeply in children’s hearts with a perfectly moral kingdom. Furthermore, modern artists seek innovations to alleviate the struggle on the protagonists’ quest in Disney movies; indeed, every moment should bring laughter instead of nervousness to the audience. In addition to the removal of violence, films and productions such as Shrek and Into the woods totally renovate the storyline. No longer serving as the puppets under writers’ manipulation, fairytale characters start to reflect, comment, and even tease each other in a good nature. Undeniably, worldwide audience celebrates the humor when the green ogre Shrek awkwardly kisses the green princess Fiona, proven by Shrek’s commercial and critical success. Based on Disney’s illusion of a perfect world, modern producers further reduce the struggles but laugh at the hardship into lighthearted humor. Overall, through Perrault, Grimm Brother, Disney and contemporary producers’ efforts, worldwide children and parents regard fairytales as the ultimate relief of the real world. Gradually moving away from the dark sides, fairytale nowadays celebrate love, trust, truth and most importantly, humor. 6. Dorian Gray and Budnitz’s stories, fairytales or not? According to Bruno Bettelheim’s definition, Dorian Gray by Oscar Wilde hardly meets the qualifications of fairytales. For Bettelheim, fairytale must provide security to readers by directly addressing to the â€Å"existential anxieties and dilemmas,† while Dorian Gray fails to offer such assurance. Instead, Wilde industriously portrays the dark side of human psyche. Also, Bettelheim regards fairytale as a reflection of growth and maturity. However, Dorian Gray obviously never grows up but dies of self-obsession. In fact, Oscar Wilde focuses on Dorian’s struggle to fight against the physical aging process rather than addresses to spiritual awakening. Although Dorian sacrifices his soul in exchange of forever youth and beauty, the eventual punishment fails to show any lessons of struggle. Dorian not only fails to achieve salvation through good deeds, but also shows no regrets of the evil trade. Thus, Bettelheim would very likely dismiss the proposal of categorizing Dorian Gray as a fairytale. In addition, Bettelheim’s theory states that fairytales respond to â€Å"the desperate feelings of loneliness and isolation† rather than narcissism or hedonism. As an aristocrat, Dorian Gray enjoys both materialistic affluence and spiritual fulfillment. Physical beauty effortlessly wins Dorian the love from the upper class under the setting of Victorian London. Especially the appreciation from Lord Henry greatly satisfies Dorian’s self-pride. Thus, Dorian suffers from neither loneliness nor isolation as Bettelheim highlighted but self-obsession. Moreover, Dorian lacks adventures into the world since he mostly struggles against internal human greed, violating Bettelheim’s belief of â€Å"only by going out into the cord†¦can find himself†¦and others live happily ever after.† Furthermore, Dorian Gray’s interaction with the outside world only intensifies his self-obsession, as the crowd incessantly celebrating his beauty. As a result, Dorian Gray only portrays the dark side of human psyche without suggesting any lessons about maturity and growth. On the other hand, Budnitz’s short stories satisfy partially Bettelheim’s expectation of fairytales, but still fail to generate a valuable lesson for adult to learn and grow. For example, Barren directly addresses to the insecurity of adult world: what would happen if human suddenly lose the capability to raise children? However, the story itself fails to provide assurance and relief. In Barren, despite countless endeavor to make babies, humans achieve no progress. The protagonists â€Å"go out into the world† for solutions, for example adopting babies in China and Indian and orphans and sex. However, they return with disappointment and panic. Babies eventually re-appear not because of human’s efforts, but of the invisible hands of fate. Under Bettelheim’s theory, fairytales suppose to show children that â€Å"if one does not shy away from severe difficulties†¦but steadfastly meets unexpected†¦masters all obstacles and emerges victorious†¦Ã¢â‚¬  Unfortunately, Budnitz not only rings the alert of the danger of generation gaps, but also eliminates the optimism. Compared to fate, human efforts appear so fragile that even the most fundamental ability of reproduction faces the danger. As a result, at the end of the story, readers close the book with unprecedented fear rather than relief. Furthermore, even happy endings do not fully represent fairytales under Bettelheim’s theory. Although stories such as Direction provide a happy reunion, the story itself fails to articulate how to achieve such success. Even old magic provides the readers something to believe, instead of the absolute randomness. Compared to traditional fairytales, Budnitz’s stories leave the readers with too many concerns shadowing the satisfaction. Obviously, Bettelheim would not agree with such incompleteness. Instead, he would probably classify Budnitz’s stories as modern fables since they do teach a meaningful lesson to the readers. 7. Ownership of fairytales As fairytales evolve throughout history, every generation has a unique interpretation. Obviously, Disney productions dominate the modern fairytale interpretation, for children recognize the little mermaid as â€Å"Ariel† and Beauty as â€Å"Bella.† Understandably, critics such as Jack Zipes express blatant jealousy towards Disney’s success by charging that the animation giant â€Å"has attempted to fix them in our minds.† However, in the modern era, Disney movies achieve unprecedented popularity only because they capture the value of modern audience most successfully. Through animations, pillow books, toys, and Disneyland, Disney creates a universal fairytale kingdom with followers in every age group. Although Disney heavily emphasizes on American dream such as affluence, humor, endeavor, and perseverance, the cartoons cross the culture boundary and win recognition all over the world. After all, if Disney does own a monopoly, it is the readers themselves that voluntarily allow Disney characters to root in their minds as fairytale stereotypes. In addition, Disney domination not necessarily sentences the death of other fairytale interpretations. Beyond the Disney stereotypes, Anne Sexton’s Transformation and Bruno Bettelheim’s The Enchant of Fairytales revolutionize my impression of fairytales in the semester, especially the brilliant comments by Sexton. As a huge Disney lover, I never doubt the beauty of fairytale imaginaries. However, lines such as â€Å"The two sisters came to curry favor/and the white dove pecked their eyes out/two hollow spots were left/like soup spoons/† and â€Å"like two dolls in a museum case/never bothered by diapers or dust† in Cinderella add an intrinsic flavor of the real world imperfection into the Disney kingdom. Too many marriages end up with arguments. Maybe the relationship was as perfect as Cinderella and the Prince’s, but what daily arguments actually ruin the sweetness? Or perfect marriage only lasts in the museum case? Although readers frequently seek an idealistic escape in fairytales, such sarcastic comments actually provide an insightful reflection over the real life conflicts. Compared to Sexton’s abrupt commentary, Bettelheim explores the symbolic interpretation of fairytales under logics. In the past, fairytales bring nothing more than happiness, spiritual fulfillment, and moments of relaxation. However, Bettelheim’s The Enchant of Fairytales connects the most straightforward stories to the sophistication of literature. Every character symbolizes a group of children; every adventure teaches a lesson; every journey leads to growth. Most importantly, through Bettelheim’s psychological analysis, the seemingly artificial explanation indeed collaborates into a well-developed theory. For example, Bettelheim interprets the deprivation of the cow as a turning point for Jack to â€Å"encounter the world† and â€Å"do it by himself.† Also, the symbolization â€Å"gold† as pure wealth, â€Å"golden eggs† as the importance of producing wealth, and â€Å"golden harp† as â€Å"beauty,† or â€Å"higher things in life† totally fascinate me. As a result, Bettelheim’s logical analysis overrides my impression from Disney; for the first time that I realize that fairytales can suggest more than dream, but the complete process of growth and maturity as well. In addition, Bettelheim’s theory about the quest into the woods in pursuit of success arouses my personal memory. As an international student, studying abroad itself simulates the adventure. Maybe I am the Hansel or Gretal who fights for survival? Or maybe I am the Jack who climbs into the sky for wealth, recognition, and maturity? Fairytales serve as a reminder of the dream. Undeniably, audience cherishes Disney stories for the vivid visualization of fairytale characters, the celebration of success, or a moment of relief. However, insightful comments in Sexton and Bettelheim also provide an alternative view: rather than stories for entertainment, fairytales open an encyclopedia that guides the path to maturity.

The Car Is Miles Away - 1917 Words

The nearest supermarket to my apartment is miles away. I have not dragged myself to it in a long time because it is so inconvenient to get to when, like me, you have no car. Usually my family gets its groceries from a little corner store a half-mile’s walk away, a store on the bus route from my brother’s school, or my mother takes the senior bus to the big supermarket. She is too young for it, but they let her ride anyway; the senior bus drivers understand how difficult it is to get to the store if you cannot drive. The supermarket is virtually inaccessible to those without cars. Its huge parking lot invites drivers to come, though it does have a bus stop as well; the stop is located at the back door. For a long time, back when I did most†¦show more content†¦This is where holiday foods and candies go after the holiday is passed. For the most part, however, the Halloween candies were all sold away by the time I visited the store in early November. The bins were full of the usual mix of pastas, pasta sauces, canned fruit, and soaps. If I had continued forward I would have passed the checkout aisles. Instead, I turned left through the drugstore section of the supermarket. At the edge of the drugstore are racks of small stuffed animals and other cheap gifts. The drugstore area itself is laid out in orderly rows. The shelves are lower than in the main part of the store; my guess is that they were created to ease the look-out for shoplifters. Ads featuring smiling, multiracial, families adorn the ends of the aisles. Each of which contains a carefully ordered section of items that go together; each of these sections is then arranged by brand. This creates uniform blocks of brand names and logos; the toothbrush section is, at first glance, a display of Colgate and Oral logos. The drugstore has a wood, or fake wood, floor in contrast to the shiny, white industrial tile that floors the rest of the store. The shelves are wood look-alikes. The store seems to have made an effort to create a more natural looking environment for the drugstore, or â€Å"health and beauty,† section. This natural tone is meant to convey a feeling of health, freshness, and cle anliness. The drugstore is one